INS does IT Support. It is our primary business to support business class technology services. INS can provide many levels of support from per incident or on call support to complete managed services.
On Call Support
This type of technical support has been very common in the services industry. It is also known as “Break-Fix” IT Support. The concept behind this type of support is that the Client pays for the materials (Hard Drive, Memory, Computer, Digital Devices etc.) as well as pays the technician based on their pre-negotiated rate when they have a problem. This is the most flexible type of support and is usually most cost effective based on a company’s size and needs.
Block Hours is a way to purchase a group of hours upfront at a reduced hourly rate. The premise behind this type of support is that the Client has negotiated a discounted rate and a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.
Managed Services means a company will receive a list of well-defined services on an ongoing basis, with well-defined “response and resolution times” for a fixed rate or a flat fee. This can include things like 24/7 Monitoring of Servers, 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely. With some companies INS also offers additional services like Project Management, Backup and Disaster Recovery and Vendor management in the monthly price.